CallSupport is a cutting-edge, high-growth generative AI startup transforming how businesses interact with their customers. As pioneers in conversational AI, we’ve developed human-like AI voice assistants that enable businesses to integrate advanced voice technology seamlessly into their operations.

With CallSupport, companies can effortlessly create AI voice assistants capable of handling inbound calls, scheduling appointments, and more—24/7, with no coding required.

The Role

We are expanding our team and looking for an enthusiastic and skilled Technical Customer Support Specialist to help our customers succeed with our next-generation AI products.

What You Will Work On

• Customer Partnership: Build strong, strategic relationships with our top customers, primarily in the US and Europe. Deeply understand their needs and provide proactive support to maximize their success with CallSupport.
• Platform Expertise: Become an expert on CallSupport's platform and use your knowledge to troubleshoot, guide, and assist customers in launching their customized AI voice solutions.
• Customer Engagement: Conduct customer interviews, onboarding sessions, and ongoing support calls to ensure customers derive maximum value from our product.
• Product Demonstrations: Lead demos and enterprise presentations, showcasing CallSupport’s capabilities, product roadmap, and use cases to clients, teams, and partners.
• Pipeline Management: Oversee the enterprise lead pipeline, identify expansion opportunities, draft pricing proposals, and close deals.
• Onboarding and Training: Deliver onboarding sessions and product training to larger customers, addressing their questions and helping them build use cases.
• Process Optimization: Develop and implement processes, playbooks, and SOPs to streamline team workflows and enhance productivity.
• Customer Advocacy: Empower active customers to become champions within their organizations by educating them on CallSupport’s benefits and encouraging participation in events, case studies, and product betas.
• Continuous Improvement: Identify areas for improvement in customer acquisition, engagement, and retention. Implement solutions to reduce churn and improve user satisfaction.
• Cross-Functional Collaboration: Work closely with tech, product, marketing, and community teams, sharing customer feedback and insights to shape our product roadmap and go-to-market strategies.

What You Bring

• Experience: 3+ years in Customer Success, Account Management, Sales Engineering, or a client-facing role, ideally with a SaaS product. Experience working with US-based customers is a significant advantage.
• Communication Skills: Excellent written and verbal communication skills. You can articulate complex ideas clearly and collaborate effectively with both customers and internal teams.
• Problem-Solving: A natural problem solver who can address unique customer requirements, provide clear answers, and resolve issues efficiently.